FAQs

Got Questions?

 

Our most frequently asked questions are below.

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What type of surface can the Trackless Train travel on?

Our All-Terrain trains can operate on any surface.  That’s the beauty of our trains — we can accommodate any and every terrain!

I am having my party in my block, can the Trackless Train go on the street?

Yes, we recommend a route with very low street traffic. A cul de sac is recommended. Be sure to place signs appropriately.

My street has a slope. Can the trackless train ride on the street?

It will depend on how steep the slope is. We encourage you to take a picture of the area in questions and send it to our e-mail address so that we can better assist you. Our experts will determine if it is safe for our train to navigate any slopes.

Can adults ride comfortably as well as kids?

Yes, each car holds 1 adult and 1 small child or two children. Typically, each train has 8-12 cars.

Does the trackless train run on battery or fuel?

Our trackless trains is pulled by an ATV that runs on fuel.

Does the rental include the train operator?

Yes, operating fees are included in your quote which includes the operator, as well as delivery, set up and pick up.

How fast can the train go?

Our All-Terrain Trains are powered by an ATV that can travel at variable rates of speed. Our train operators will be meticulously careful to go at an appropriate speed for your children and guests to be safe during each ride.

Can I have the train at a park?

Each facility has its own rules. Please contact the park where you intend to have your party and kindly inquire about whether or not they permit Trackless Trains. We are not responsible if we deliver and the facility where the party is held does not accept the delivery. There will be no opportunity for refund in this scenario.

Can I rent the train without the train operator?

No, because of liability reasons, we must have our trained crew operating the equipment.

What happens if I have a 2 day event, can the train stay overnight?

Yes, we can have the operator go to the event for the hours that will be operated on each day and the train can stay overnight if the area is safe.

What do I need to make a park reservation?

All reservation arrangements will need to be handled through the park where you intend to have your event. Contact the park’s office and inform them about what you are planning. We DO NOT deal with any permits — that is all handled at the park when you make your reservation.

What happens if I want to have my party at a community park?

Most community parks request a certificate of insurance or proof of insurance. It is the customer’s responsibility to inform us of the specific requirements that each community has in order to set up at their location. We can add them as an additional insured as necessary, but we need a 72 hours notice in order to process the certificate and additional fees may apply.

My event is in a couple of months, can I still reserve my combo today?

Yes! You can reserve your combo months in advance. If the item is available, we will take your order.

Is there a cancellation fee?

Yes, there will be a $50 cancellation fee that covers administrative costs if an event is not cancelled within 3 days of the start of the event.

Can I make a same day reservation?

Most of the time no! You can give our office a call and we can try to find a driver but it is not a guarantee!

When do I have to pay for my reservation?

Payment is made upon delivery; either cash or check. Unless payment is being made by a debit/credit card then the customer has to call our office to make payment over the phone when the equipment is being delivered. A security deposit of $50.00 is required.

What forms of payment do you take?

Payments can be made via cash, check, or credit card. We accept Visa, Master Card, Amex, and Discover. We can not offer the same discounts for credit card payments. If paying by check payment must be made seven days prior to event.

Contact us with any additional questions you may have.